Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides to betting sites not on GamStop for readers in the UK. We are not a bookmaker, so we cannot see or change anything on your betting account.

What we can help with

Write to us if your message is about the content on cottages-lochness.co.uk. The most common reasons are:

• Corrections – a bonus term, payment method or licence detail that looks out of date or wrong. Terms change often, so reader reports are useful.
• Questions about our guides – for example, how wagering requirements, minimum qualifying odds or withdrawal limits are explained.
• Suggestions – topics, sports markets or bookmaker features you would like covered.
• Editorial or partnership enquiries – please say who you represent and what you have in mind.

What we cannot do

We cannot resolve disputes with a betting operator, release a delayed withdrawal, reopen a closed account or confirm what a specific bookmaker will do in your case. The brands we review are independent of us. We also cannot guarantee that any site is safe, or that any withdrawal will be paid.

Problem with a betting site? Where to go instead

1. Use the operator's own complaints procedure first. Keep screenshots of the terms, your account history and any chat transcripts.
2. Check the licence. Sites not on GamStop usually hold overseas licences rather than a UK Gambling Commission licence. That means UK dispute routes and protections may not apply in the same way, so check which regulator or dispute service the operator names.
3. Look at the regulator's route. If the operator holds a licence, its regulator may have its own complaints process. Whether it will take up your case depends on that regulator.
4. Keep records. Dates, amounts and ID verification requests help if you escalate.

Our guide to trusted non GamStop casinos in the UK explains more about licences, verification checks and what to look for in the terms.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone independent. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP lets you self-exclude from UK-licensed sites, and many people also use deposit and loss limits or gambling blocking software. If you have chosen to exclude yourself, think carefully before using sites outside that scheme. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.

How to write to us

Please use the contact method shown in the site footer or on the page where you found this link. To help us respond quickly, include:

• the page address or title you are writing about;
• the specific statement you are querying, and what you believe is correct;
• where possible, a source such as the operator's published terms, with the date you saw them.

Please do not send passwords, card numbers or identity documents. We will never need them.

What to expect after you write

A member of the editorial team reads each message. We do not promise a fixed reply time, and we may not be able to answer every general question, but factual corrections are prioritised. Where a report is confirmed, we update the page and revise the date it was last checked.

A note on our independence

We may earn commission if you use some links to operators on this site. Commission does not decide how options are ranked or what we say about them. If you think a page reads as unbalanced, tell us.